Outage at Rogers causes voice service issues across Canada

By Zhang Liying
0 Comment(s)Print E-mail China.org.cn, July 12, 2019
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Rogers Wireless, Canada's largest wireless carrier [Photo/VCG]

Canadian media reported that an outage at Rogers Wireless, Canada's largest wireless carrier, caused countrywide voice service issues on July 7. 

The company's customers said they experienced difficulties making phone calls, with landlines also affected. 

Toronto police Const. Katrina Arrogante said the outage even disrupted 911 calls, with some emergency responders reporting dropped calls, for which police were sent to incoming calls' addresses as a precaution. 

"Some customers may be intermittently experiencing dropped calls or are unable to place or receive calls on their mobile phone or wireless home phone service," Rogers said on its website on Sunday, July 7. 

"Voice services are restoring with a very limited number of customers experiencing intermittent interruption to voice calls," Michelle Kelly, director of communications at Rogers, said in a statement on July 8. "Teams are working hard to fully resolve the issue and we sincerely apologize to our customers." 

While customers across Canada took to social media to complain about the impact of the outage on their work and life, Rogers had yet to indicate any compensation as of Monday, July 8, according to report by Yahoo Finance.

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