Since the beginning of this year, Xinjin district of Chengdu in southwest China's Sichuan province has focused on the needs of enterprises and the public, continued to reform its governance system, optimized the business environment, innovated ways and means to promote flexible services, and enabled fast services with digital technologies.

The district government has sorted out the application process, conditions, materials and time limit for different administrative approval procedures, and formed reference a manual consisting standardized practices for more than 300 kinds of applications of common administrative affairs.

Through the intelligent guidance of "Q&A" on the intelligent platform, the district government helps the people prepare each application material accurately, so that they can handle things smoothly according to the required procedure.

To help enterprises resolve their practical problems, Xinjin district government also set up a door-to-door service mechanism as well as a special service team to take the initiative to help the enterprises to address their concerns. That poses a sharp contrast with the previous passive service model of the government.

The district took advantage of digital platforms of Chengdu city and Sichuan province, as well as various online platforms of its own, to facilitate the people processing government-related affairs. That saves the people tremendous time and energy.

The district government also set up a feedback mechanism to facilitate the interaction between the government, enterprises and the public. A total of more than 200 simple inquiries and more than 20 complicated ones have been solved online and offline for the people since February.

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