Fiji Airways unveils travel ready program

0 Comment(s)Print E-mail Xinhua, June 16, 2020
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SUVA, June 16 (Xinhua) -- Fiji Airways, Fiji's national airline, unveiled on Tuesday its Travel Ready program.

In a statement on Tuesday, Fiji Airways said the Travel Ready program details the airline's commitment to safeguarding the health and safety of its customers and staff. This includes the creation of a new onboard role of medically qualified customer wellness champions to deal with COVID-19.

This role will manage and maintain wellbeing, customer medical safety and promote wellness through service interactions to passengers and crew onboard and on the ground for every flight on the Fiji Airways international network.

Fiji Airways Managing Director and Chief Executive Officer Andre Viljoen said their in-house teams including aviation medical advisor Rounak Lal have been working closely with health authorities and other stakeholders to get Fiji Airways Travel Ready.

"We have reviewed all interaction points across the Fiji Airways Customer Experience, and taken guidance from the World Health Organisation, IATA and ICAO to draw up enhanced safeguards for our guests and staff when we resume international flights," he said.

Face masks will be mandatory for travel for both Fiji Airways and Fiji Link customers once international flights recommence, and guests are advised to have these prior to arriving at the airport for the issuance of boarding passes. All customer-facing staff will wear Personal Protective Equipment (PPEs).

Physical distancing and spaced out counters will be practiced throughout most airports, and hand sanitizers will be available for use. All checked-in bags will be sanitized before being loaded onto the aircraft and boarding will be done by seat-rows to reduce contact between customers.

Fiji Airways had recently extended the suspension of international flights through to the end of July, and is in the process of reducing scheduled flights for August. Enditem

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