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SCIO briefing on World Internet Conference

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Speakers:
Liu Liehong, deputy director of Cyberspace Administration of China; Ge Huijun, president of Zhejiang Provincial Committee of Chinese People's Political Consultative Conference, director of Publicity Department of CPC Zhejiang Provincial Committee; Sheng Yongjun, secretary of CPC Tongxiang Municipal Committee

Chairperson:
Xi Yanchun, spokeswoman of the State Council Information Office

Date:
September 28, 2018

China Radio International:

We know that the World Internet Conference has had a profound impact on Zhejiang province's economic and social development, and also played a positive role in promoting the government's digital transformation. The "One-Stop Service" reform has become a new business card of Zhejiang. What is the state of progress of the reform and what kind of benefits have people got from it?

Ge Huijun:

Thank you for your question. Here I will give you an example. Last February, a couple in Shaoxing, Zhejiang province, were arranging a transaction involving the purchase of a secondhand housing in Keqiao District of Shaoxing. They submitted the relevant document at the service window at 10:00 a.m., and then got the new property ownership certificate before 11:00 a.m. This is one of the changes brought about by the "One-Hour Handling and Conclusion" service launched this year in Keqiao district, which is also a reflection of Zhejiang's "One-Stop Service" reform.

As you said, the World Internet Conference has promoted Zhejiang's economic and social development and also contributed to the government's digital transformation. In the past, the problem that companies and the general public mentioned most was "slow, complicated and difficult procedures". One of the important reasons is that there are data barriers between government departments, and information cannot be freely exchanged and shared.

The "One-Stop Service" reform is to comply with the concerns and expectations of enterprises and the general public. With the help of the internet, big data and other information technologies, we will vigorously promote the digital transformation of government procedures, removing information islands and data barriers. Relying on the internet, we can ensure that data will move more freely, meaning people will make fewer visits, and even won't have to visit at all.

At present, the number of registered users of Zhejiang Government Administration Service Network (zjzwfw.gov.cn) has exceeded 18.3 million. More than 50 percent of civil matters for the public can be handled by the "One ID Having All Matters Done" system. The average start-up time of an enterprise in the province has been reduced to 5.5 working days, and the registration of residents' property ownership can be handled and completed within an average two working days. According to a third-party survey, the implementation rate and satisfaction rate for the "One-Stop Service" reform reached 88.8 percent and 94.7 percent respectively. We can say reform has given enterprises and the general public a full sense of benefit. Thank you!