Passengers shall take the flight only with their confirmed tickets.
Passengers shall make reservation in advance at one of the Booking
Offices or authorized sales agents of Air China according to
relevant regulations. Passengers are requested to purchase their
tickets after making reservations within the specified time limit.
Failure to do so may result in automatic cancellation of their
2. Purchase of ticket:
In purchasing ticket, Chinese passengers shall produce their
"Inhabitant Identity Card" or other valid identity certificate and
fill in the "Passenger Reservation Record".
Foreigners, Overseas Chinese and compatriots from Hongkong,
Macau and Taiwan shall produce their valid passport, or
"return-home Card", or "Taiwan Compatriot Card", or "Residence
Permit" or "Travel Certificate" or other valid identity cards
provided by the public security authorities, and fill in the
"Passenger Reservation Record".
3. Confirmation of reservation:
Passengers who hold reservation on connecting or returning flights
shall reconfirm such reservation at the connecting or returning
points not later than 12 o'clock A.M. 2days before the scheduled
flight of departure if the stay there is over 72hours, otherwise
the reservation would not be kept.
The ticket is good for carriage only for the passenger whose name
appears on the ticket and is not be refundable if it is
transferred, mutilated or altered.
5. Validity period of ticket:
A normal fare ticket is good for carriage for one year from the
date of commencement of travel or from 00:00 (zero hour) of the
next day of issuance if the ticket is open.
Fare applied here is the fare for carriage from the
airport of departure to the airport of destination. It doesn't
cover the ground transfer service between airport and downtown.
7. Child fare:
A child aged ttwo years but under 12 years is charged at
50% of the adult fare. An infant under two years of age without an
individual seat is charged at 10% of the adult fare. Each adult
passenger is entitled to take only one infant enjoying such
If a passenger having purchased a ticket wishes to change
the flight, or the date of flight, or class of service, requests
for such changes should be made to Air China in the earliest
possible time. Air China shall provide best possible service upon
receipt of such a request.
If a refund requested a passenger (excluding group passengers)
within 24 hours but 2hours before the scheduled flight of
departure, 10% of the original fare is charged for such a refund.
If a refund is requested within 2 hours but before the scheduled
flight of departure, 20% of the original fare is charged. A refund
made after the scheduled flight of departure shall be considered as
10.Loss of ticket:
Any loss of ticket shall be reported immediately by the
passenger to Air China or its authorized agent by writing with
sufficient evidence. Before the loss is reported, Air China holds
no liability, if the ticket thereof has been falsely used or
Passengers shall arrive at the airport 90 minutes before
the scheduled flight of departure and check-in with ticket and
valid identity card. Airline will stop check-in 30 minutes before
the scheduled flight of departure.
No-show means a passenger fails to board the aircraft
either because he or she has not completed check-in procedure on
time, or because his or her travel document does not meet the
relevant regulations. Air China undertakes to arrange the next
flight for the passenger on request, subject to seat availability,
and no charge is collected for such no-show. If refund is requested
after no-show, 50% of the original fare would be charged.
Any passenger suffering from serious illness should have a
certificate issued by a medical unit certifying his or her fitness
14. Security check:
Passengers and baggage (Including both checked and carry-on
baggage) are subject to security check before flight.
15. Free baggage allowance:
Any passenger holding an adult-fare or half-fare ticket is
entitle to free baggage allowance (checked and carry-on baggage) of
40kgs for first class, 30kgs for business class, and 20kgs for
economy class. No free baggage allowance for those who hold infant
16. Carry-on baggage:
A first-class passenger may carry in his or her custody 2
pieces of articles. Business-class or economy-class passenger may
carry in his or her custody 1 piece only. The size of each carry-on
baggage shall not exceed 20¡Á40¡Á55cm and the hotel weight shall
not exceed 5kgs. If the carry-on baggage exceeds the prescribed
number, weight or size, it must be shipped as checked baggage.
17. Articles prohibited as baggage:
Passengers shall not take in their baggage items regulated
by the Government as prohibited or restricted from carriage,
dangerous, smelly or items which may, stain or cause damage to the
aircraft. Passengers are not allowed to take controlled cutting
tools as their baggage. Any sharp or blunt objects other than the
controlled cutting tools can only be shipped as checked
18. Articles which should not be packed in the checked
Passengers shall not pack in their checked baggage confidential
documents, classified materials, diplomatic pouches, securities and
bonds, currencies, money order, valuable and perishable items, and
other items that need special custody. Air China shall only be
liable to compensate in normal value of baggage for the loss of or
damage of the aforementioned.
19. Baggage packing:
The checked baggage should be packed properly, locked,
fastened and can be piled on. Air China may refuse to accept for
carriage if the baggage packing dose not conform the
20. Baggage compensation:
Air China will be liable for compensation in case of damage or the
checked baggage. The amount of compensation shall not exceed RMB
100yuan per kg. If the value of the baggage is under RMB 100yuan
per kg, the actual value is compensated.
21. Baggage value declaration:
If the value for the checked baggage is in excess of RMB
50yuan per kg, passengers may declare a value for their baggage and
pay the declaration surcharge to Air China. The declared value for
the baggage should not exceed its actual value but within the
liability limit of RMB 8,000yuan per passenger. When such a baggage
is lost or damaged, compensation shall be made according to its
22. Air China's liability for flight delay:
In case of delay or cancellation of flight at the point of
departure, due to mechanical maintenance, alteration of flight
commercial or air crew arrangement, meals and hotel accommodation
for the passengers during the delay shall be provided by Air China
in accordance with relevant regulations.
If such a delay or cancellation occurs at the point of departure
for reasons beyond the control of Air China such as weather
conditions, unexpected incident, air traffic control, security
check, passengers, etc., Air China will assist passengers in board
and lodging arrangement at the expense of the passengers.
23. Air China's liability for
Air China fixes a maximum amount of amount of compensation for body
injures inflicted on the passenger in line with relevant
regulations promulgated by the State Council.
24. Passenger's voluntary insurance:
Passengers are free to take an accident insurance policy on
domestic air service. Payment under such insurance does not remit
or reduce the compensation Air China is liable for.