Exploring inner workings of the airline industry
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E-mail Shanghai Daily, June 6, 2013
"We had passengers who had booked flights, so we had to take care of them. Personally, that was the most difficult time during my career," Malkani said.
"And after that, China Eastern increased flights to a daily basis, which definitely affected us."
But Malkani says Air India's strong domestic network, offering connections throughout India, is the biggest advantage for the company.
Whatever the stresses of the airline industry, Malkani says she feels right at home in Shanghai.
Malkani's husband and daughter - a student at East China Normal University - live with her here. And while her son is still in India, he often comes to visit.
"I think Shanghai is very similar to Bombay to some extent," she said.
"New Delhi is the political capital like Beijng, while Bombay is the commercial center like Shanghai. Shanghai is big with various opportunities, but not as intense as a capital."
She also says in Shanghai Eastern and Western cultures combine to create a fascinating atmosphere.
"You can find a Western lifestyle in an Eastern city, which is amazing," she said.
Malkani says following retirement she will look for something else to do in Shanghai.
"Ultimately, I will go back to India, but I would like to stay in Shanghai for a couple of years more," she said.
Blowin' in the wind
Q: What is your favorite holiday destination?
I love Europe. I love the countryside, and Europe is beautiful. I also love some of the beach resorts.
Q: What is your favorite form of travel?
It depends. For short distances, I prefer driving myself; when it comes to long-distance travel, I think taking a cruise is beautiful.
Q: What service should airlines offer?
The number one rule is "value for money." Customers should get what they pay for. It's also important that customers can come to you with whatever problems they have, and there is someone paying attention to their problems.
Q: What is your motto for life?
Do your best in your job. Work is worship, but family is first.
Q: What is your favorite travel destination in China?
I haven't travelled in China as much as I'd like to. I've been to Beijing, Hangzhou and Shaanxi, but I should say Haikou in Hainan Province is my favorite. It's beautiful.
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