COLOMBO, Nov. 14 (Xinhua) -- SriLankan Airlines' Airport and Ground Services, the sole ground handling provider at Sri Lanka's Bandaranaike International Airport (BIA), has expanded its self-check-in service for passengers of commercial airlines ahead of the upcoming winter travel season, when more than 300,000 tourists are expected to visit Sri Lanka in December.
The move follows the installation of 20 new self-check-in kiosks at the BIA departure terminal last month, bringing the total to 28. Developed by the airline's in-house IT team, the system aims to improve efficiency and enhance the overall passenger experience in support of Sri Lanka's tourism growth efforts.
The system allows travelers to complete their check-in independently, select seats, print boarding passes, and generate bag tags in a few simple steps, helping reduce queues and ease congestion at the terminal.
Deepal Pallegangoda, head of Airport and Ground Services at SriLankan Airlines, said, "Our aim is to create a seamless travel experience for all passengers checking out of Colombo, which averages over 300,000 each month. Our enhanced self-check-in facilities will further support the airport's capacity enhancement efforts, while reaffirming SriLankan Airlines' prominent position in advancing digital airport solutions in the region."
He added that Singapore Airlines will be the first foreign carrier to introduce the self-check-in facility for its passengers departing from Colombo, with other partner airlines expected to follow. Enditem
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