Australian telco Telstra "deeply sorry" for major network outage, says CEO

SYDNEY, July 10 (Xinhua) -- The chief executive officer of Australian telecommunications giant Telstra on Friday apologized for letting customers down during a major network outage that caused significant disruptions across the country on Wednesday.

Telstra CEO Vicki Brady, who was overseas when the outage occurred, spoke to reporters about the disruption for the first time in Sydney on Friday, promising that the telco will undertake any work necessary to prevent future issues.

"We have let our customers and Australians down and for that I am deeply sorry," Brady said.

"I am sorry for the impact that this has had on so many people."

The national outage began in the early hours of Wednesday morning and had major impacts on train services, payment platforms and calls to Australia's emergency telephone number, Triple Zero.

Telstra is Australia's largest telecommunications company, providing 24.9 million mobile services as of 2025.

The company said on Wednesday that an issue with time synchronization across the network had caused the outage, and Brady said on Friday that teams were working to resolve the problem within minutes of it being identified. Enditem